Privacy Policy
Last Updated: July 20, 2025
tervix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tervix.online and use our educational platform services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Enroll in courses or learning modules
- Submit assignments or projects
- Contact our support team
- Subscribe to newsletters or communications
- Participate in surveys or feedback forms
This information may include:
- Name and contact details
- Email address
- Phone number
- Account credentials
- Payment information
- Educational background and preferences
- Profile information and preferences
1.2 Automatically Collected Information
When you access our platform, we may automatically collect certain information, including:
- IP address and device information
- Browser type and version
- Operating system
- Access times and dates
- Pages viewed and links clicked
- Referring website addresses
- Course progress and completion data
- Usage patterns and preferences
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.
2. How We Use Your Information
We use the collected information for various purposes, including:
- Providing and maintaining our educational services
- Processing course enrollments and managing your account
- Delivering course content and tracking your progress
- Processing payments and preventing fraud
- Sending administrative information and updates
- Responding to your inquiries and support requests
- Personalizing your learning experience
- Improving our platform and developing new features
- Analyzing usage trends and platform performance
- Sending marketing communications with your consent
- Complying with legal obligations
- Protecting our rights and preventing misuse
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
3.1 Service Providers
We may share information with third-party service providers who perform services on our behalf, including:
- Payment processors
- Cloud hosting providers
- Email delivery services
- Analytics providers
- Customer support tools
- Content delivery networks
3.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your information may be transferred as part of that transaction.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet law enforcement requirements.
3.4 Protection of Rights
We may disclose information to protect and defend our rights, property, or safety, and that of our users or others.
3.5 With Your Consent
We may share your information for any other purpose with your explicit consent.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:
- The nature and sensitivity of the information
- The purposes for which we process the information
- Legal and regulatory requirements
- Our legitimate business interests
Course progress and educational records may be retained for extended periods to maintain your learning history and provide certification services.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Secure data storage practices
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Portability
You may request access to the personal information we hold about you and receive a copy in a structured, commonly used format.
6.2 Correction
You may request correction of inaccurate or incomplete personal information.
6.3 Deletion
You may request deletion of your personal information, subject to certain exceptions.
6.4 Restriction
You may request restriction of processing of your personal information in certain circumstances.
6.5 Objection
You may object to processing of your personal information based on legitimate interests.
6.6 Withdraw Consent
Where processing is based on consent, you may withdraw consent at any time.
6.7 Marketing Communications
You may opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
To exercise these rights, please contact us at help@tervix.online.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. We take appropriate measures to ensure your information receives adequate protection wherever it is processed.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.
9. Third-Party Links
Our platform may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for significant changes
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
tervix
600 Pavilion Dr
Northampton NN4 7SL
United Kingdom
Email: help@tervix.online
Phone: +447751121439
12. Additional Information
12.1 Educational Records
We maintain records of your course enrollments, progress, assignments, and achievements. This information is used to provide educational services, track your learning journey, and issue certificates or credentials.
12.2 User-Generated Content
Content you submit to our platform, including assignments, projects, and forum posts, may be visible to instructors and, in some cases, other learners. Please do not share sensitive personal information in public areas of our platform.
12.3 Analytics and Performance
We use analytics tools to understand how users interact with our platform. This helps us improve course content, user experience, and platform performance.
12.4 Payment Information
Payment information is processed by secure third-party payment processors. We do not store complete payment card details on our servers.
We are committed to transparency and accountability in our data practices. Your trust is important to us, and we work diligently to protect your privacy while delivering high-quality educational services.